How to sign in
Open the system and sign in with your username and password.
Last updated 12 October 2026
What you will learn
- How to sign in
- What to do if your password does not work
Before you begin
- The web address of your LMS (your administrator will have given you this).
- Your username or the email address on your account.
- Your password.
Step 1. Open your web browser.
Step 2. Type the address of your LMS and press Enter.
Step 3. In the Username or email box, type your username or your email address.
Step 4. In the Password box, type your password.
Step 5. Click Sign in.
If you are on your own computer, you can tick the box to stay signed in for longer.
What you should see
The dashboard opens and your name appears in the top right corner of the screen.
Helpful tips
- Passwords are case sensitive. 'Summer2026' and 'summer2026' are different.
- Never share your password. A Super Admin account can change anything, so it is the most important account to keep safe.
If something goes wrong
- It says your username or password is wrong.
- Check that Caps Lock is off and type the password again slowly. If it still fails, ask another Super Admin to reset it for you.
- It says your account is locked.
- Too many wrong passwords lock an account for a while. Wait, or ask another Super Admin to unlock it on the Security screen.
- You are signed out again as soon as you click something.
- Your session has expired. Sign in again. If it keeps happening, your computer's clock may be wrong.
Related articles
- Understanding your dashboardThe first screen you see, what each number means, and the data synchronisation panel.
- How to update your profile and passwordChange your picture, your details, your password and how the system looks.
- How to deal with sign-in problemsLocked accounts, who is signed in now, and recent sign-in failures.