Common problems and how to solve them

The things that go wrong most often, and who to ask when they do.

Last updated 18 October 2026

What you will learn

What to check when a screen looks empty
Which worries usually turn out to be nothing
Who to contact for what

A screen looks empty

Give it a moment. Some screens show 'Loading' briefly, especially the first time.
Some screens need a class group first. Performance shows nothing until you choose a Batch.
A date range may be excluding everything. Clear From and To on the Timetable.
A filter may still be set from last time. Put filters back to 'Any'.

I cannot hand my work in

What you see	What to do
No way to submit	Open the My submission tab. The first tab is the record, not the form.
The deadline has passed	Check the Late work column. 'Accepted' means you can still hand in.
Late work is not accepted	Message your tutor now, before you do anything else. Only they can give an extension.
You submitted but see no time	It did not go through. Do it again rather than assuming it worked.

My times are all wrong

Every time in the system is converted into your timezone, which is set on My account. If that is wrong, every class time and deadline you see is wrong by the same amount. Check it there first — it explains almost every case of this.

My attendance looks wrong

Recent classes may not be marked yet. The register is taken after the class, sometimes a day or two later.
Early in a course, one absence moves the percentage a long way. Count the actual rows.
If a specific class is genuinely wrong, message your tutor with the date and the batch number. You cannot change a register yourself.

My mark looks low, or is missing

'So far incomplete' means the course is not finished. The figure is out of the work marked so far, and it moves.
Unmarked work is not a zero you earned. It simply has not been marked.
Not everything counts equally. Check the weight column before worrying about one mark.
A mark can be given but not published. You see it when the tutor releases it.

Enrolling in an additional course

You can explore available subjects and modules under Courses. When you find a program you wish to join, submit an enrollment request via Messages to Student Services, and an advisor will guide you through the registration process.

Student Academic Roles & Institutional Support

The Student Portal is focused on your learning, coursework submissions, timetable, and study resources. Institutional actions are managed by your school support team:

Topic	Support Contact
Coursework, assignment extensions, or quiz questions	Contact your course tutor via Messages.
Course enrollment, batch schedules, or room locations	Contact Student Services.
Official transcripts or enrollment letters	Contact the Academic Registry.
Account sign-in or password issues	Use the reset link or contact the Helpdesk.

Say which class and which piece of work

Whoever you are writing to deals with a lot of people. Naming the batch number and the assignment gets you a useful answer first time.