Individual Student User Guide
How to use your course: when your classes are, the work you have been set, how to hand it in, and how you are getting on. Written for complete beginners.
If an employer or a family member can see how you are getting on, read the Managed Student guide instead.
Start readingGetting started
What your account is for, how to set it up, and how to read your home screen.
- Welcome: what this account is forWhat you can do here, the handful of words that appear everywhere, and what you are responsible for.
- How to set up your accountYour name, your picture, your timezone and your password — and why the timezone matters more than you would expect.
- What your dashboard shows youThe home screen: your next class, what is overdue, and how your attendance looks. The one screen to open regularly.
Your record and who sees it
Who can see your work today, what stays private, and what would happen if somebody were ever linked to your account.
Your course and your classes
What you are studying, which group you are in, and when you need to be there.
- What you are studying, and where to find itThe difference between a course and a batch, and why the batch number matters.
- How to see when your classes areEvery class in order, in your own timezone, with the finished ones marked.
- How to join an online classWhere the join button is, and what to do when it is not there.
Your work
Finding what you have been set, handing it in, quizzes and examinations.
- How to find the work you have been setEvery assignment, when it is due, and what counts as overdue.
- How to hand in an assignmentOpening a piece of work, reading the brief, submitting it, and checking it arrived.
- How to take a quizChecking the time limit and how many attempts you get, then taking it — and why you cannot see the answers.
- What examinations are, and when you will know your markScheduled, supervised assessments — and why the date and the result are released separately.
How you are getting on
Your attendance records, overall weighted standing, and completion transcripts.
- How to check your attendanceEvery class you have had, whether you were marked present, and your attendance rate.
- How to see your overall resultYour current percentage, provisional letter grade, and the arithmetic working behind it.
- What a transcript is, and when you get oneThe formal certified record of your course completion, issued upon cohort graduation.
Staying in touch
Messages, notices, discussions, alerts and files shared with you.
- How to message a tutor or the officeThe mailbox inside the system — and why you never need anybody's email address.
- How to use discussionsCourse threads you can read and start — the one place you can post publicly.
- How to read announcementsNotices from the school, and why one you saw last week may be gone.
- How to manage notificationsWhat the system has told you, and how to choose what you keep being told — including the alerts that arrive nowhere else.
- How to find files shared with youCourse material your tutors have shared.
Solving problems
What to check first, what is not a fault, and who to ask.