How to request cohort changes and enterprise support
Procedures for onboarding roster adjustments, bespoke cohorts, grade reviews, and support tickets.
What you will learn
- How to request cohort schedule adjustments and private batches
- How to request roster expansions and employee additions
- How to resolve grade disputes and request official transcripts
- Who to contact for technical and billing support
Your Corporate Manager portal gives you extensive self-service oversight, enrollment capabilities, and direct intervention tools. For institutional workflows that require administrative authorization, follow the structured escalation pathways below.
| Operational Need | Responsible Team | Escalation Pathway |
|---|---|---|
| New employee onboarding to roster | Corporate Onboarding | Use Add employee under Organizations > Employees, or message your Training Coordinator. |
| Private cohort or customized schedule | Account Management | Submit a cohort scheduling request to your Dedicated Training Account Executive. |
| Tailored corporate curriculum additions | Academic Affairs | Schedule a curriculum consultation to map corporate competencies into course modules. |
| Excused absence verification | Lead Instructor | Send an internal message with official documentation via Messages citing session date. |
| Final grade audit or academic appeal | Academic Registry | Submit a formal grade review request within 14 business days of batch completion. |
| Sealed institutional transcripts & certs | Registrar's Office | Formal completion certificates and sealed transcripts are issued upon batch closure. |
| Contract renewal or billing inquiries | Corporate Partnerships | Contact your Enterprise Billing Representative directly. |
Submitting an inquiry via Messages
Step 1. Open Messages from the left-hand navigation.
Step 2. Click Compose.
Step 3. Select your Training Coordinator or Lead Instructor as the recipient.
Step 4. Include the Batch ID, Course Name, and affected Employee Name in the subject line.
Step 5. State the operational request clearly and click Send.
Expedited request handling
Always quote the 5-digit Batch ID (e.g. Batch 11429) and employee full name. Providing these identifiers allows the support desk to locate the cohort register immediately.
What you should see
Your inquiry is delivered directly to the designated department with complete audit documentation.
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- How authorized supervisory rosters are managedUnderstand supervisory relationships, audit employee reporting lines, and request roster updates.
- How to generate and export executive reportsSix specialized analytical reports and one-click CSV spreadsheet exports.
- How to use internal messagesCommunicate securely with tutors, training coordinators, and employees in your care.